Shipping policy
SHIPPING POLICY
This Shipping Policy explains how orders placed with The Great Stoic Coins are processed and delivered.
1. SHIPPING DESTINATIONS
We ship to the United States and internationally to the destinations available at checkout.
Available shipping options and charges are shown before you complete your order.
2. DELIVERY ESTIMATES
Our current estimated delivery times are:
United States: 3–5 business days
International: 7–14 business days
These are estimated delivery times and are not guaranteed delivery dates. Delivery may occasionally take longer due to carrier delays, customs processing, local postal services, public holidays or other circumstances outside our reasonable control.
3. SHIPPING COSTS
United States orders over $50 qualify for free standard shipping.
For other orders, applicable shipping charges are calculated and displayed at checkout before payment.
4. ORDER PROCESSING
Orders are prepared for shipment after payment has been successfully completed.
Once your order has shipped, you will receive shipping or tracking information where tracking is available.
5. TRACKING
Where tracking is provided for your shipment, tracking information will be sent using the contact details provided with your order.
Tracking information can sometimes take time to update after a shipment has been handed to the carrier.
6. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, contact us as soon as possible at support@thegreatstoiccoins.com.
We cannot guarantee that an address can be changed after an order has entered processing or been shipped.
7. DELAYED OR MISSING ORDERS
If your order has not arrived within the expected delivery period, contact us at support@thegreatstoiccoins.com with your order number.
We will investigate the shipment and, where appropriate, work with the carrier to resolve the issue.
For consumers protected by applicable consumer law, your statutory rights regarding delayed or missing deliveries remain unaffected.
8. LOST OR DAMAGED SHIPMENTS
If your order arrives damaged, or you believe it has been lost during delivery, contact us as soon as possible at support@thegreatstoiccoins.com.
Please include your order number and, for damaged deliveries, photographs where reasonably possible.
Where we are legally responsible for the shipment, we will provide the remedy required by applicable law.
9. INTERNATIONAL ORDERS, CUSTOMS AND IMPORT CHARGES
International orders may be subject to customs procedures, import taxes, duties or other charges depending on the destination and how the order is fulfilled.
Any charges that are not collected by us at checkout may be charged by the relevant authorities or carrier, where permitted by applicable law.
Where applicable, information about charges collected by us will be displayed at checkout.
10. CONSUMER RIGHTS
Nothing in this Shipping Policy limits any mandatory rights you have under applicable consumer law.
Where EU consumer law applies, goods must generally be delivered within the agreed delivery period or, if no different period has been agreed, without undue delay and no later than 30 days after the contract is concluded.
11. CONTACT
For questions about shipping or delivery, contact:
The Great Stoic Coins
Email: support@thegreatstoiccoins.com
Netherlands